Your Privacy and Data Protection

 

Splittickets.com is owned and managed by rail travel enthusiasts who take online privacy and data protection very seriously.

 

With the exception of names and email addresses provided by users who specifically request to receive our newsletter we do not retain any customer personal data whatsoever.

 

Splittickets.com does make use of a cookie to help us track how users access our web site and offer them a better service. This cookie records your IP address as well as the date and time of your visits and is used for anonymous statistical purposes only. The cookie does not record any personal data and is not able to identify you. The cookie is stored on your computer and may be deleted by you using the tools that form part of your internet browser.

 

Any personal and billing details provided by you are passed directly to Raileasy who are the ticket retailer selling you your ticket and are not processed or made available to us. Raileasy have their own customer privacy policies and terms and conditions relating to data retention to which are listed below.

 

SplitTickets.com, and our related internet portals, do not sell train tickets but only endeavor to identify and offer you moneysaving split train ticket options on the train route that you have selected and then provide you with a gateway to purchase those tickets from Raileasy. The privacy terms below hence relates to Raileasy and the service they provide.

 

All information that is collected may also be shared with Raileasy's Partners and within Adaptive Affinity Limited's group of companies which are within the UK and the United States of America. Their use of that information will be governed by their own privacy policies (but in respect of any information transferred out of the EU, Raileasy will only transfer to any company who provides adequate safeguards for it)

 

From time to time, Raileasy may share Personal Information with Raileasy's affiliates and/or partners who are offering programmes or benefits that Raileasy think will be of interest to you. By clicking "YES" on the offer page for the Scheme, you agree that Raileasy may share Personal Information with Raileasy's affiliates and/or partners for this purpose. However, if you prefer not to have your personal information shared with Raileasy's affiliates or partners in this way, you may opt-out of receiving e-mails by deselecting the check box on the enrolment page. Raileasy's policy is both specific and strict. If you think Raileasy's policy falls short of your expectations or that Raileasy are failing to abide by Raileasy's policy, do please tell us.

 

Raileasy are constantly vigilant for credit card or other fraud. Raileasy report all charge backs to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.

 

Information may be unlawfully available to hackers and snoopers and Raileasy take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, Raileasy do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then Raileasy shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that Raileasy do not provide the information to third parties as proposed.

 

Raileasy do not market to children under 18 years of age.

 

Here is a list of the information Raileasy collect, and why it is necessary to collect it:

 

1 Basic identification and contact information, such asyour name and contact details.

This information is used:

1.1 to provide you with the services which you request;
1.2 to maintain Raileasy's accounts;
1.3 for billing;
1.4 to enable us to answer your enquiries;
1.5 for verifying your identity for security purposes;
1.6 for marketing Raileasy's services and products;
1.7 to help make Raileasy's site as useful to you as possible;
1.8 information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

 

2 Raileasy's domain name and email address are recognised by Raileasy's servers and the pages that you visit are recorded.

This information is used:

2.1 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of Raileasy's site;
2.2 to send you news about the services to which you have signed up;
2.3 to tell you about other of Raileasy's services.

 

3 Financial information, including credit card details

This information is used to obtain payment for goods and services you have ordered from us. This information is never actually received by us. The secure page where this information is given by you is controlled by Raileasy's contract merchant service provider, Streamline. Such information is automatically encrypted, and later decrypted for use. It never touches Raileasy's system.

 

4 Information volunteered by you

Information volunteered by you for a particular purpose, for example a personal profile, survey, job application form, or contest. This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the Raileasy web site page requires. Raileasy will make absolutely clear on the face of the page, any intention to publicise the name of a winner.

 

5 Affiliate information

This is information given to us in the course of your business when you have applied to join Raileasy's affiliate scheme. Such information is retained for business use only. Raileasy undertake to preserve the confidentiality of the information and of the terms of Raileasy's relationship.

This information is used :

5.1 to maintain Raileasy's accounts and affiliate records;
5.2 for billing;
5.3 to enable us to answer your enquiries;
5.4 for verifying your identity for security purposes;
5.5 to send you news about the services to which you have signed up;
5.6 to tell you about other of Raileasy's services.

 

6 Business information

Such information is retained for business use only. Raileasy undertake to preserve the confidentiality of the information and of the terms of Raileasy's relationship. It is not used for any other purpose. Raileasy expect you and any partner to reciprocate this policy.

 

7 Disclosure to Government

Raileasy are subject to the law like everyone else. Raileasy may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

 

8 Information request

At any time you may review or update the personally identifiable information that Raileasy hold about you, by contacting us at the address below. To better safeguard your information, Raileasy will also take reasonable steps to verify your identity before granting access or making corrections to your information.

This privacy policy has been compiled so as to comply with current UK, US and EU legislation, so far as Raileasy are aware. If you have any question regarding the confidentiality policy, please contact us.

 

9 Cookies

Raileasy uses cookies to track visitor navigation. Cookies are small text files, stored on your device used to track navigation and remember data and preferences submitted by the user.

Raileasy operates an 'implied consent' policy which means that Raileasy assume you are happy with this usage. If you are not happy, you should either not use this site, delete the cookies having visited the site, or browse the site usingyour browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.) although this last option may affectyour ability to purchase tickets from the site.