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National Rail Enquiries

National Rail Enquiries are a source of customer information for all passenger rail services on the National Rail network in England, Wales and Scotland and is part of the Association of Train Operating Companies (ATOC), which is responsible for providing business services to the Train Operating Companies.

National Rail Enquiries handle an average of two and a half million journey planning enquiries every week day through their contact centre, mobile, apps, website and through information services supplied to 3rd parties. They offer journey planning, ticket sales, real time information, fares information and a range of rail-related information to rail customers.

Through their innovative approach to multi-sourcing, for which they have won several awards, National Rail Enquiries have a small company of just twenty five staff.

Quick links to more essential National Rail Enquiries services are:-

National Rail Enquiries Contact Information

For enquiries about train times, fares, season tickets and station information

National Rail Enquiries Telephone Number: 08457 48 49 50 (Open 24 hours every day except Christmas Day)

National Rail Enquiries
Customer Relations

Email: customer.relations@nationalrail.co.uk

National Rail Enquiries Customer Relations: 0800 022 3720 (Open Monday to Friday 09:00 to 17:00 excluding Bank Holidays)



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